About WCSS

Information that we may collect from you through our online data collection forms include, but not limited to:

• Your name
• Your address
• Your email address
• Phone number

Please note these above items (except email) are required by Canada Revenue Agency for donation tax receipt proposes.

WCSS is partnered with Keela (Legally known as Network For Change), a 3^rd party fundraising, data collection and management service. All information is stored on Keela servers in Canada.  We only have access to information that you voluntarily give us via the Keela forms embedded on our website, or that you provided via email or other direct contact from you. We (or Keela) will not sell or rent this information you have provided to any other party for any purpose. We will use your information to respond to you regarding the reason you contacted us, to inform you of updates on our organization, and to provide you with opportunities to support and engage with us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an item.  Unless you ask us not to, we may contact you via email for the reasons listed above.

Our Food Bank and Outreach Services programs are partnered Link2Feed software for intake, JaneApp software for booking appointments, and Google Sheets for planning service delivery. Providing information electronically can be safer than providing information on paper. A limited number of WCSS staff have access to these systems.  Each member of the WCSS team who has access to your personal information has been trained on, and has signed, a confidentiality agreement to keep your information private. Food Security Programs can be accessed anonymously, and it is not mandatory to provide any personal information to access our food bank. WCSS Staff will only collect client information if the clients provide verbal and/or written consent. Our consent disclaimers are posted visibly at each intake desk and our staff has a responsibility to explain this disclaimer to each client.

Our online store, Re-Love-It, uses Shopify as the 3^rd party online shopping experience platform.  All shopping transactions which take place on that platform are managed and controlled by Shopify and thus are governed by Shopify privacy policies.  Access to information in the WCSS Shopify account is limited to the Re-Use-It centre’s management team.

We may use your personal information for a variety of reasons:

• To Improve Our Programs: We may use your information to improve our programs or activities. For example, staff may look at information to review the quality of services that people receive.

• To Do Research: We may use your information for research and analysis. Any reports produced with the data will notidentify your individual information. Our staff and volunteers will only share your information with qualified persons outside of our agency.

• To Connect You with Other Programs: At your request, we may share your personal information to see if you are eligible for other benefits or.

• To Report Abuse, Harm or Neglect: We are required by law to report any cases of suspected abuse or neglect of children or vulnerable adults. We are also required to share information about you to law enforcement in certain cases, for example, if you cause harm to a member of our staff, another client, or if you damage our property. We may also share your personal information in case of a threat to the public, such as a terrorist attack or natural disaster.