We are here to listen and support

Outreach Services

At WCSS, our team of Outreach Workers provide no-cost, confidential support for those experiencing challenges with mental health, financial insecurity, advocacy, physical health and injury, housing, food insecurity, substance use, employment, family/friend relationships, parenting support or violence/conflict in relationships.

Typically, our team is mobile, and can reach clients wherever they are. Our services are offered in person and virtually but let us know what you need. We are all in this together and our Outreach team wants to help. It’s ok to not to be ok. We are here to listen and offer support.

If you feel you are in crisis, please contact the BC Crisis Line at 1-866-661-3311 (toll-free).

Meet the Outreach team

Dan Knox

Outreach Supervisor


Dan has been working as an outreach worker for WCSS since December 2018. He is passionate about supporting vulnerable community members including Whistler’s unhoused population, those struggling with mental health challenges and addiction. Dan has coordinated the Community Volunteer Income Tax Program for WCSS for the past 2 years and can provide assistance with filing taxes, as well as applying for government assistance programs. He has an Education degree as well as mental health training including Safe Talk, ASIST (suicide prevention training), Mental Health First Aid.

Izumi Inoue

Outreach Worker


Izumi fell in love with the strength of the community of Whistler, where people help and care for each other. Her life experience and previous work supporting immigrants in this community have led her to understand the importance of advocating and the need to have a diverse, equitable and inclusive community where people feel safe and know that their voices are valued. She nurtures those goals in her own practice, offering culturally aware and inclusive support to clients, without judgment. Izumi immigrated to Whistler in 2004 and is grateful to be raising teenagers in this beautiful land, where she is committed to the lifelong educational journey of a settler to learn about Indigenous people, their culture, their history and their relationship to the land. She is trained in Mental Health First Aid, Allyship for Racism, Understanding Stigma, Racial Literacy.

Ingrid VanderWey

Healthy Choices Facilitator


Ingrid came to Whistler to experience life in the mountains and ended up finding a place to call home. After working in the hospitality industry for many years she wanted to become more involved in the community and help encourage people to live a happy and healthy lifestyle. She began volunteering at the Food Bank in 2020 and is now the Healthy Choices Facilitator at WCSS. Ingrid brings a passion for nutrition, nature and ending the stigma towards mental health challenges. She holds a bachelor of Social Sciences, is a Certified Life Coach as well as having completed her mental health first aid course.

Shalissa Forestell

Outreach Worker

Originally from Ontario, Shalissa has called Whistler home since 2014, an avid snowboarder in the winter and lake jumper in the summer. Shalissa brings with her to WCSS an education in Psychology and Sociology, and a passion for helping and understanding people of all different ages, genders, and cultures.  After volunteering at the Foodbank, Shalissa was eager to begin a rewarding journey in Outreach and is new to WCSS as of November 2022. She is looking forward to interacting with the amazing people in our community, and fostering a healthy and happy lifestyle through encouragement and support.

Lisa Coulter

Outreach Program Manager


Lisa has been with WCSS since 2018 and prior to that worked as an Outreach Worker for Whistler Blackcomb staff housing. She is originally from Ontario and has a background in Psychology. She is passionate about working alongside folks of all backgrounds and empowering them to see the best in themselves in using trauma-informed and culturally safe practices. She is trained in Safe Talk, ASIST, Harm Reduction, Critical Incident Group Debriefing and Mental Health First Aid. Outside of work, she can be found outside on her bike, skis, paddleboard, or in hiking boots.

Outreach Program Partners